0400 662 464
lily rose retreats

At Lily Rose Retreats (referred to as “we”, “our”, or “us”), your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website https://lilyroseretreats.com.au/ or use any of our services.

By using our website and services, you consent to the data practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you fill out a form, book a retreat, contact us, or subscribe to our updates, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing and payment details

  • Any personal information voluntarily provided via our contact forms

b. Usage Information

We may collect non-identifiable data such as:

  • IP address

  • Browser type

  • Device used

  • Pages visited on our website

  • Time spent on the site

This helps us understand user behavior and improve user experience.

2. How We Use Your Information

We use your information to:

  • Respond to your inquiries and provide customer support

  • Process bookings and payments

  • Send you updates, newsletters, or promotional materials (only if you’ve opted in)

  • Improve our website functionality and user experience

  • Comply with legal and regulatory obligations

3. Sharing of Personal Information

We do not sell, rent, or trade your personal information. However, we may share your information with:

  • Trusted service providers assisting in business operations (e.g., payment processors, website hosting)

  • Government agencies or law enforcement if required by law

  • Our internal team for booking and communication purposes

All third-party providers are obligated to handle your data securely and only for the purposes we permit.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorised access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies to:

  • Enhance user experience

  • Track visitor analytics via Google Analytics

  • Enable site functionality

You can choose to disable cookies via your browser settings. However, some features of the site may not function properly.

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those external websites. Please review their policies before providing any personal information.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your personal information

  • Withdraw consent at any time (where applicable)

To exercise your rights, please contact us using the details below.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Effective Date.”

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or you wish to access, correct, or delete your personal information, please contact us:

Lily Rose Retreats
Website: https://lilyroseretreats.com.au
Email: info@lilyroseretreats.com.au
Phone: 0400 662 464